Best in Home Care

 What does it mean to be a 2017 Best of Home Care Leader in Excellence?

We didn’t just show up for these awards and it is not why we started our business.  But it is a testament to the standard of excellence we demand of ourselves; we have worked diligently with a devoted staff, caregivers and a culture of customer service and quality care that reflect these values.

We are proud to have earned these awards for 3 straight years and will continue to deliver compassionate, personal, loving care, be a valued community resource and strive for unparalleled excellence in our customer service.

Home Care Matters is one of the only winners in Flowery Branch, GA and regularly receives highly positive reviews from their families like this one: ‘Their staff is over the top!’


What’s required to qualify?

Best of Home Care – Leader in Excellence is the highest award a home care provider can earn from Home Care Pulse, an independent satisfaction research firm. “Leader in Excellence” is awarded based on client and caregiver satisfaction ratings collected by Home Care Pulse in telephone interviews. Recipients of this award represent the top 4-5% of providers participating in the Home Care Pulse Satisfaction Management Program.  These home care providers have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse.

Leaders in Excellence have also qualified for the

Best of Home Care® Provider of Choice and

Best of Home Care® Employer of Choice awards.

  • Be a Home Care Pulse Certified business for a minimum of 12 consecutive months.
  • Complete a minimum of two client and two caregiver satisfaction interviews per month during the previous 12 months.
  • Achieve Best of Home Care® Provider of Choice and Best of Home Care® Employer of Choice in at least 15 of 20 combined client and caregiver satisfaction categories during the previous 12 consecutive months.

Choosing a “Leader in Excellence” means choosing one of the best home care providers in the nation—as rated by clients and caregivers in third-party satisfaction interviews.

For Senior Advisors, the Best of 2017 Awards, providers must have maintained an average overall rating of 4.5 Stars in new reviews during 2016.  This exclusive designation honors the top one percent of senior care providers across the country